What to expect when you call or text 988
988 is for anyone thinking about suicide, or worried about someone who might be. You can call or text, any time, anywhere in Canada. You don't have to be at a breaking point — if suicide has crossed your mind, or you're carrying something heavy, that's reason enough. Responders are trained to listen without judgement.
Step by step
- 1
You call or text 988
Calling connects you to a responder by phone; texting 988 starts a text conversation. Both are free and confidential.
- 2
You choose English or French
A short greeting lets you continue in the language you're most comfortable with.
- 3
A trained responder connects with you
They'll listen, take what you're feeling seriously, and help you through the moment at your pace. You can share as much or as little as you want.
- 4
You work out what helps next, together
That might be talking it through, making a plan to stay safe tonight, or connecting you to local NL supports. They won't rush you off.
They’ll ask
- What's bringing you to reach out today
- Whether you're thinking about suicide, and whether you're safe right now
- What support you already have around you
They won’t
- Judge you or tell you you're overreacting
- Automatically send emergency services — that only happens if there's an imminent risk to life
- Require your name or personal details
Common questions
Do I have to be suicidal to contact 988?+
No. 988 is also for people who are struggling, in emotional distress, or worried about someone else. You don't need to be in immediate danger to call or text.
Will 988 trace my call and send police?+
988's approach is to support you and only involve emergency services when there's an imminent risk to life and no safer option. The goal is to help, not to take control away from you.
Can I text instead of call?+
Yes. Text 988 to start a conversation by text, 24/7, anywhere in Canada.
If you’re in immediate danger, call 911. This page describes a typical experience and may vary slightly by location.