Privacy

The short version: NLMH does not collect personal information. There are no account sign-ups, no forms that ask for your name, email, age, or location, and no tracking of what you search for or click on.

What this site does not do

No user accounts or sign-ups
No comment sections, forums, or anywhere to post personal content
No newsletter or "subscribe" forms collecting your email, age, or location
No tracking cookies, cross-site tracking, or advertising profiles
No cookies beyond what your browser stores by default to load the page

Search and filtering on the Find a Service page happen entirely in your browser — nothing you type into that search box is sent anywhere or stored.

The self-check tools

The questionnaires on the Private Self-Check page run entirely in your browser. Your answers are never sent to us or anyone else, never saved, and disappear the moment you leave or reset the page. We never see your responses or your result.

The help assistant (chat)

The optional “Ask for help” assistant is the one place where what you type does leave your device. To answer you, your message is sent to our server and, if the AI mode is enabled, to an AI model hosted on Amazon Web Services in Canada (the ca-central-1 / Montreal region), which processes it to generate a reply.

We do not store the questions you type. There are no accounts, so a chat isn’t tied to you.
To check the assistant is giving good answers, we keep a short-lived, rolling sample of the answers it generates — not your questions. A sample carries no IP, no id, and nothing that links it to you, and it deletes itself automatically.
We also count how often the assistant is used, so we know it’s working. That count records only which kind of answer was given, how many questions deep the conversation was, and the time — never your message, your IP address, or anything that could identify you or rebuild a conversation.
The AI provider processes your message only to generate the reply; it does not use it to train its models.
Please don’t type personal health details or anything that identifies you — you never need to for finding a service, and the assistant is reminded of this too.
If a message suggests a crisis, the assistant responds with crisis lines directly and does not route that through the AI model.

Advertising

If advertising is ever enabled, ads are shown only on non-crisis pages and the ad provider (Google) may set cookies as described in its own policy. No ads are shown on Get Help Now or crisis content, and ads are off entirely unless explicitly configured.

Analytics

To understand roughly how many people the site helps, we use Cloudflare Web Analytics and Vercel Analytics. Both are privacy-respecting by design: they use no cookies, do not fingerprint your device, and collect no personal information — only aggregate, anonymous counts (page views, general region, referring site). We also count how often the help assistant is used, as described above. None of this can identify you, and there is nothing to opt out of because there is no personal data to collect.

Quick Exit

The Quick Exit button, available on every page, immediately replaces this page in your browser history with an external site. It's a browser-level action, not something NLMH logs or is notified about.

External links

Phone numbers, websites, and apps listed here belong to other organizations — government services, non-profits, app publishers — each with their own privacy practices. Once you leave NLMH for one of those, their policy applies, not this one. That includes the app library and the curated app list under Find an App.

Reporting an issue

Emailing [email protected] to report outdated information naturally shares your email address with us, the same as emailing anyone. That address is used only to respond to and act on your report.

If this changes

If analytics or any other form of data collection is ever added to this site, this page will be updated to say so plainly, in the same direct terms as the rest of it — not buried in dense legal language.