What to expect when you call 811
811 (the NL HealthLine) is free, confidential, and answered around the clock by registered nurses. It's the main front door for a mental health or addictions concern in Newfoundland and Labrador that isn't a life-threatening emergency. You don't need a referral, a health-card crisis, or the 'right' words — they talk to people about exactly this every day.
Step by step
- 1
You dial 811
If 811 won't connect (some VoIP or out-of-province phones), use 1-888-709-2929. You may wait briefly during busy times — the line is staffed 24/7.
- 2
A nurse answers
A registered nurse, trained in crisis and health navigation, picks up. You can stay anonymous. Tell them in your own words what's going on — you don't need to have it figured out.
- 3
They listen and ask a few questions
They'll ask what you're experiencing and how urgent it is, to understand how best to help. There are no wrong answers.
- 4
They point you to the right next step
Depending on what you need, that might be coping strategies for tonight, a warm handoff to a crisis team, advice on whether to go to an emergency room, or which local service to contact next.
They’ll ask
- What's been going on for you, in your own words
- Whether you or someone else is safe right now
- Roughly where in the province you are (so they can point you to local help)
They won’t
- Judge you, or require you to be 'bad enough' to call
- Make you give your name if you don't want to
- Share what you say with anyone outside the help you ask for
Common questions
Is 811 only for medical questions?+
No. 811 handles mental health and addictions concerns as well as physical health. The nurses are trained in crisis support and can help you decide what to do next.
Will calling 811 send the police or an ambulance?+
Not unless your life is in danger and emergency help is the safest option. For most calls, 811 gives you advice and connects you to the right service — call 911 directly for a life-threatening emergency.
Does it cost anything?+
No. 811 is free and you don't need a referral.
If you’re in immediate danger, call 911. This page describes a typical experience and may vary slightly by location.